We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must be:
In the same condition as received
Unused and unopened
In their original packaging
Accompanied by proof of purchase (order confirmation or receipt)
For hygiene and safety reasons, used or opened sleep and wellness products cannot be returned unless they are defective.
To request a return, please contact us at business.slipilabs@gmail.com
If your return is approved, we’ll provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.
Return address:
ul. Bulońska 16/8
80-294 Gdańsk
Poland
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
The following items are not eligible for return:
Opened or used sleep and wellness products
Personal care or hygiene products
Sale or clearance items
Gift cards
Custom or promotional items
If you’re unsure whether your item qualifies, please contact us before initiating a return.
We do not offer direct exchanges.
To receive a different item, please return the original product (if eligible) and place a new order once your return is approved.
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
Returned items must be unused, unopened, and in their original packaging, with proof of purchase.
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks and payment providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at business.slipilabs@gmail.com